Verizon Live Chat Uninformed

You know those “live chat” support and sales folks at humongous companies like Comcast and Verizon? Ever wonder how informed they are? My one live chat support experience with Comcast I would rate as excellent. I’ll let my Verizon experience tonight speak for itself.

I asked Verizon if it had notebook discounts if I signed up for wireless broadband for the typical two year contract. Indeed, Verizon has promotions through June 30 on Dell, Sony, HP, Lenovo, OQO and the Panasonic Toughbook notebooks. I wrote about these notebook promotions and similar ones from AT&T in an April 17 post.

He got the answer half right — nothing public on netbooks yet. I substituted Verizon for the person’s name as given (you never know if it’s their real name). Here’s how it went.

You: do you have deals on netbooks or mini-notebooks if I sign up for wireless broadband?
Verizon: I’d be happy to help you with that.
Verizon: Unfortuantely, we do not.
You: how about deals on notebooks?
Verizon: We do not sale Notebooks.
but don’t you have discount coupons on notebooks if i sign up for wireless broadband?
Verizon: Unfortunately, we do not.

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