All posts in Product quality & Engineering
Twitter, the consumer complaint center
The best way to test if companies are using social media is to complain about them. I had occasion to do so twice this week on Twitter. One was a surprise. One I expected to. And one I expected to …




John: Simmy, thanks for the note. We adored Jorge, but I am reluctant to sen...
Simmy Atkins: We just found your fantastic article on your April visit to Cuba. We ...
Laura: No discussion because maybe we all intuitively feared we knew that is ...
John: Hi Judy, I posted it about a week about and sent the link along to Sa...
Judy Larkin: Hi John, I have been waiting for your article on Cuba. I finally fou...